1. Rental Terms and Conditions
Rights and Obligations of the Parties
The Salon agrees to allow the Customer to try on the Rental Item (dress/suit/accessories), to hand over the Rental Item to the Customer and to allow the Customer to use the Rental Item, all within the dates agreed in this Agreement. The Customer agrees to use the Rental Item properly and to pay the Salon the Rental Fee specified in this Agreement.
On the date of signing this Agreement, the Customer shall pay a Reservation Fee equal to one half of the total Rental Fee specified in this Agreement. The Reservation Fee covers the costs associated with the selection and reservation of the Rental Item. In the event that the Customer unilaterally cancels the reservation, the Reservation Fee is non-refundable. The Reservation Fee cannot be transferred towards the purchase of goods.
On the date the Customer collects the Rental Item, the Customer shall pay the remaining balance of the Rental Fee (the “Balance”) and a refundable security deposit in case of excessive soiling or damage to the Rental Item.
The amount of the refundable security deposit is CZK 2,000 for wedding dresses and CZK 1,000 for evening dresses, suits and accessories.
In the event of excessive soiling or damage, the security deposit will be used to cover the costs associated with cleaning or repairing the Rental Item. The costs will be determined by the Salon based on a labour rate of CZK 400 per hour and the cost of cleaning products and/or materials.
If the cost of cleaning or repair exceeds the amount of the security deposit, the Customer is required to pay the remaining amount based on a document issued by the Salon.
If the Rental Item cannot be restored to its original condition, the Customer agrees to pay the Salon a contractual penalty equal to the retail sale value of the Rental Item specified in Part I of this Agreement, less the amount already paid as the Rental Fee. The Salon will then hand over the Rental Item to the Customer.
If the Rental Item is returned in good condition, the refundable security deposit will be returned to the Customer in full immediately upon return of the Rental Item.
Cancellation Policy
If the Customer cancels this Agreement within 14 days prior to the beginning of the rental period, the Customer is required to pay the Salon a contractual penalty equal to 90% of the Balance, no later than 5 business days from the date of cancellation of the reservation.
If the reserved model is destroyed or stolen by a previous customer, the Salon will inform the Customer of this fact without undue delay.
In such a case, the Customer has the right to exchange the Rental Item for another item from the Salon’s selection.
If the Customer does not wish to make use of this option, the Salon will refund the Reservation Fee paid by the Customer in full.
Alterations to the Rental Item
Any alterations to the dress agreed at the time of reservation will be recorded in this Agreement. The Customer shall pay for any additional alterations beyond the scope of this agreement.
The hem length of the rented dress must be at least 4 cm above the ground.
Any alterations to the Rental Item may only be carried out by the Salon.
The Customer must use the Rental Item solely in accordance with the terms of this Agreement and, in particular, must not alter, clean, wash, iron or repair the Rental Item themselves.
Exchange of the Rental Item
The Customer is entitled to exchange the Rental Item.
If the Rental Fee for the new dress is higher, the Customer shall pay the difference when paying the Balance.
If the Rental Fee for the new dress is lower, the original Rental Fee remains unchanged.
The Salon is not responsible for any changes in the Customer’s body measurements or proportions occurring between the date of signing the Rental Agreement and the beginning of the rental period.
Change of Rental Period
The Customer may change the rental period once, to a new date no later than 12 months from the date of signing the Rental Agreement, provided that the Rental Item is available on the requested new date.
Fittings
The initial selection of the dress, the tailoring fitting and the fitting immediately before the beginning of the rental period are included in the Rental Fee.
Each additional fitting requested by the Customer is charged at CZK 300 per hour.
Cleaning and Soiling
The Rental Fee includes cleaning of the dress to remove normal soiling.
Normal soiling means soiling caused by perspiration and dust or dirt on the lower hem of the dress.
Excessive soiling means soiling that requires repeated cleaning and the use of special cleaning products, including stains caused by wine, wax, asphalt, tar, grease, oil, pollen, grass, soil, resin, food, blood, gastric juices, sparkling wine and other substances.
Damage to the Rental Item
The Customer agrees to return the Rental Item to the Salon in good condition and without defects, taking normal wear and tear into account.
Damage to the Rental Item is not included in the Rental Fee.
In the event of damage to the Rental Item, such as tearing, burns, snagging of the fabric or similar damage, the repair will be arranged by the Salon.
Hanger and Protective Cover
The Rental Item must be returned together with the hanger and the undamaged protective cover.
A fee of CZK 50 will be charged for loss of or replacement of the hanger.
A fee of CZK 500 will be charged for loss of or damage to the protective cover.
Late Return
Unless otherwise agreed, the Customer must return the Rental Item to the Salon by the date specified in the Rental Agreement in the section concerning the rental period.
A contractual penalty of CZK 2,000 will be charged for each day of delay in returning the Rental Item.
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2. ADR – Alternative Dispute Resolution for Consumer Disputes
If a consumer dispute arises between our Salon and a Customer in connection with a contract for the provision of our services and the dispute cannot be resolved by mutual agreement, the Customer may submit a proposal for alternative dispute resolution (ADR).
The entity responsible for alternative dispute resolution for consumer disputes is:
Czech Trade Inspection Authority
Central Inspectorate – ADR Department
E-mail: adr@coi.gov.cz
More information about alternative dispute resolution for consumer disputes and how to submit a proposal can be found on the website of the Czech Trade Inspection Authority:
Information on Alternative Dispute Resolution for Consumer Disputes (ADR)
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3. GDPR – Personal Data Protection
Personal Data Processing Policy
pursuant to Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (hereinafter referred to as the “GDPR”) and Act No. 110/2019 Coll., on the Processing of Personal Data (hereinafter referred to as the “Act”) (hereinafter referred to as the “Policy”).
This Personal Data Protection Policy informs you of your rights and explains how your personal data is collected, stored and further processed in connection with the provision of services by Svatební salon BeStar s.r.o.
We recommend that you carefully familiarise yourself with this Personal Data Protection Policy. By using our services and providing your personal data, you confirm that you have been informed about how we use your personal data as described in this Personal Data Protection Policy.
The purpose of this Personal Data Processing Policy for clients, issued by Svatební salon BeStar s.r.o., as defined below, pursuant to Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 and Act No. 110/2019 Coll., on the Processing of Personal Data, is to provide information about what personal data Svatební salon BeStar s.r.o. collects, stores and processes concerning natural persons who are potential clients, customers and their representatives, including statutory and other bodies, as well as visitors to the website; for what purposes and for how long we process such personal data in accordance with applicable legislation; to whom and for what reasons we may disclose such data; and to inform natural persons about their rights in connection with the processing of their personal data.
This Personal Data Processing Policy applies to:
(i) the processing of personal data carried out while using the website www.salonbestar.cz,
(ii) the processing of personal data carried out by Svatební salon BeStar s.r.o. during communication with you by e-mail or telephone,
(iii) the processing of personal data by Svatební salon BeStar s.r.o. during the course of a business relationship with clients and suppliers,
(iv) the processing of personal data when Svatební salon BeStar s.r.o. fulfils its legal obligations,
(v) the processing of personal data necessary for the purposes of protecting the legitimate interests of Svatební salon BeStar s.r.o.
This Policy has been effective since 11 November 2020 and has been issued in accordance with the GDPR in order to fulfil our information obligation as the data controller under the GDPR.
I. Data Controller and Other Recipients of Personal Data
1.
For the purposes of personal data protection and the exercise of your rights, the data controller of the personal data provided is:
Svatební salon BeStar s.r.o., Company ID No. 03651967, with its registered office at Za Pasáží 1341, 530 02 Pardubice, Czech Republic, represented by Mgr. Milena Mrázová (hereinafter referred to as the “Salon”).
The company is registered in the Commercial Register maintained by the Regional Court in Hradec Králové, Section C, File No. 34488.
2.
Your personal data is processed by the Salon at its business premises and registered office by authorised employees.
Processing is carried out using computer technology or, where personal data is held in paper form, manually, while complying with all security principles applicable to the administration and processing of personal data.
The Salon makes every effort to ensure that your privacy is protected when you use its services.
The Salon takes technical and organisational measures to protect your personal data against loss, manipulation and unauthorised access.
The Salon continuously adapts its security measures in accordance with technological progress and developments.
3.
For the purpose of providing services and fulfilling contracts concluded with the Salon, the Salon may provide your data to all entities whose products you have decided to arrange through us. All such entities act as independent data controllers.
4.
The Salon does not intend to transfer your personal data to a third country (a country outside the EU) or to an international organisation.
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II. Personal Data Processed
1.
Personal data means any information relating to an identified or identifiable natural person.
2.
You are not obliged to provide personal data to the Salon. However, providing your personal data is necessary for the Salon to enter into a contract with you or to provide the service you have requested.
The Salon requires your personal data for the purposes of providing its services.
3.
Upon providing your personal data, you will have unrestricted access to your data.
4.
We process only the data that is necessary, to the following extent:
– first name and surname,
– permanent address,
– telephone number,
– e-mail address,
– date of birth.
5.
The personal data processed by the Salon is obtained directly from you.
6.
Your personal data is protected in a secure database.
We can provide you with the best content and services only if we use high-quality third-party tools. These tools process some of your personal data exclusively for the purpose of improving the quality of our services.
7.
The Salon declares that only authorised persons have access to personal data.
Any person acting on behalf of the Salon who has access to your personal data processes such personal data only in accordance with the GDPR, the Act and other legislation concerning personal data protection and this Policy, unless applicable legislation provides otherwise.
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III. Retention Period for Personal Data
1.
Your personal data will be processed for a period of 10 years from the granting of consent to its processing or until you withdraw your consent or, if you become our client, for the duration of your use of the Salon’s products and services (for the duration of the contractual relationship) and for the following 10 years after the termination of the contractual relationship.
In other cases, the processing period is determined by the purpose of the processing, to which it must be proportionate, or is prescribed by legislation concerning personal data protection.
After the applicable retention period has expired, the Salon will delete the personal data.
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IV. Legal Basis and Purpose of Personal Data Processing
1.
The legal bases for processing personal data are:
– performance of the Rental Agreement between you and the Salon,
– compliance with legal obligations, in particular obligations under accounting and tax legislation, including the transfer of personal data to tax authorities or, where applicable, other public authorities in accordance with the relevant legislation,
– marketing purposes, including offering products and services, providing price offers and services provided by the Salon and improving them, marketing processing and analysis, as well as sending commercial communications, newsletters and offers of services by e-mail.
2.
If commercial communications are sent to you when you are not a customer of the Salon, i.e. you have not entered into any contract with the Salon, the legal basis for processing is your consent pursuant to Article 6(1)(a) of the GDPR.
3.
If you merely submit an enquiry, comment or review, the legal basis for processing is the fulfilment of a contractual or pre-contractual obligation pursuant to Article 6(1)(b) of the GDPR.
4.
Failure to provide personal data may result in insufficient communication between you and the Salon or may prevent the Salon from providing its services or products.
5.
All personal data is processed in accordance with the GDPR and the laws of the Czech Republic.
For our purposes, we use only the data that is necessary, relevant to the given purpose and necessary for its fulfilment.
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V. Customer Rights and Options
1.
The Salon ensures the protection of data against unauthorised or accidental access, alteration, destruction, loss, unauthorised transfers or other unauthorised processing, as well as against any other misuse of records containing your personal data.
2.
You have the right to obtain a complete copy of your personal data pursuant to Article 15 of the GDPR.
3.
You have the right to obtain information regarding the granting and withdrawal of consent to the processing of your personal data.
4.
You have the right to have your personal data rectified pursuant to Article 16 of the GDPR.
5.
You have the right to have your personal data erased pursuant to Article 17 of the GDPR on the following grounds:
– the data is no longer necessary for the given purpose;
– consent to the processing of personal data has been withdrawn;
– the personal data has been processed unlawfully;
– the data must be erased on the basis of legal grounds;
– the data was collected through information society services.
6.
You have the right to restrict the processing of your personal data pursuant to Article 18 of the GDPR.
Exercising the right to restriction does not result in the deletion of personal data.
7.
You have the right to give and withdraw consent to the processing of your personal data.
Processing of personal data carried out before the withdrawal of consent remains lawful.
8.
You have the right to object to the processing of your personal data pursuant to Article 21 of the GDPR.
9.
You have the right to data portability to another data controller.
10.
If you believe that we have violated personal data protection rules, you have the right to lodge a complaint with the supervisory authority, which is the Office for Personal Data Protection, with its registered office at Pplk. Sochora 27, 170 00 Prague 7, Czech Republic.
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VI. Contact Details of the Salon
If you have any suggestions, questions or concerns regarding the processing of your personal data, including complaints, you may contact the Salon by e-mail at info@salonbestar.cz or in person at the registered office of the Salon.